"Service is the lifeblood of any organization. Everything flows from it and is nourished by it. Customer Service is not a department...It is an attitude. It was about 30 years ago when I first came across 'Zen and the Art of Motorcycle Maintenance: An Inquiry into Values'. It is Robert M. Pirsig's first text in which he explored his theory of metaphysics and reality. Reading it then reconfirmed a belief
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